Frequently Asked Questions

Welcome to Genious Galore!
Here are answers to some of the most frequently asked questions about our jewellery, orders, shipping, returns, and exchanges.

1. What type of jewellery does Genious Galore offer?

Genious Galore offers a variety of beautifully designed jewellery, including handmade, statement, festive, bridal, traditional, and contemporary jewellery.

Our collection is created for everyday wear as well as special occasions.

2. Is the jewellery handmade?

Yes, many of our jewellery pieces are handcrafted with care and attention to detail.

Because of the handmade nature of some products, slight variations in colour, shape, texture, or finishing may occur. These variations make each piece unique.

3. How can I place an order?

Simply browse our website, select your favourite product, choose the required quantity or available options, and click “Add to Cart.”

Once you are ready, proceed to checkout and complete your order by providing the required shipping and payment details.

4. How long does delivery take?

Orders are generally processed and dispatched within 1–3 business days.

After dispatch, delivery may take up to 7 business days, depending on your location and courier service.

Please refer to our Shipping Policy for complete details.

5. Will I receive tracking details?

Yes. Once your order is dispatched, available tracking details will be shared with you so that you can track your shipment.

6. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please keep the original packaging and share clear photographs along with a continuous unboxing video showing the package and product.

Our team will review the issue and assist you according to our Return & Exchange Policy.

7. Can I return or exchange jewellery if I change my mind?

Returns or exchanges are generally not accepted for change of mind, colour preference, or other personal preferences.

We recommend checking the product details, photographs, size, and other information carefully before placing your order.

Please read our Return & Exchange Policy for complete information.

8. Are customised or personalised products returnable?

Customised or personalised jewellery may be non-returnable and non-exchangeable, as these products are specially created according to the customer's requirements.

If such a product arrives damaged, defective, or incorrect, please contact us within the specified timeframe.

9. What payment methods are available?

The payment options available to you will be displayed during checkout.

Payment options may vary depending on your location and the payment services enabled on our website.

10. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may not be possible.

11. What happens if I enter the wrong shipping address?

Please carefully check your address and contact details before completing your order.

Genious Galore is not responsible for delays or failed deliveries caused by an incorrect or incomplete address or contact information provided by the customer.

12. Will the jewellery look exactly like the pictures?

We make every effort to display our products as accurately as possible.

However, the actual colour or appearance may vary slightly due to lighting, photography, screen settings, and the handcrafted nature of the product.

13. How should I take care of my jewellery?

To keep your jewellery looking beautiful for longer:

• Keep it away from water and moisture.

• Avoid direct contact with perfumes, sprays, creams, and chemicals.

• Remove jewellery before bathing, swimming, or exercising.

• Store each piece separately in a clean, dry place.

• Handle delicate pieces carefully.

14. Is the jewellery suitable for gifting?

Absolutely! Our jewellery makes a beautiful gift for birthdays, anniversaries, festivals, weddings, celebrations, and other special occasions.

Please check the individual product details for available packaging or gifting options.

15. What should I do if I have another question?

We are always happy to help.

If your question is not answered here, please contact Genious Galore through the contact details provided on our website.

Our goal is to make your shopping experience simple, safe, and enjoyable.

Thank you for choosing Genious Galore. ❤️