Return & Exchange Policy

At Genious Galore, we carefully check and securely pack every jewellery order before dispatch. We want you to receive your jewellery in perfect condition and have a wonderful shopping experience with us.

Eligibility for Return or Exchange

We accept return or exchange requests only in the following cases:

• The product received is damaged or defective.

• You have received a wrong product.

• The product received is different from the product ordered.

To be eligible, the issue must be reported to us within 48 hours of delivery.

Unboxing Video Required

For damaged, defective, or incorrect orders, customers are requested to record a continuous unboxing video while opening the package.

The video should clearly show:

• The package from all sides before opening.

• The shipping label.

• The complete unboxing process.

• The jewellery/product received and the issue clearly visible.

This video may be required to verify and process your return or exchange request.

Non-Returnable & Non-Exchangeable Items

Due to the nature of jewellery and hygiene considerations, we generally do not accept returns or exchanges for:

• Change of mind

• Wrong size selected by the customer

• Colour preference

• Minor differences in handmade products

• Products damaged after delivery due to improper handling

• Products that have been worn, used, altered, or damaged by the customer

• Products without their original packaging

Sale, discounted, customised, personalised, or specially made-to-order products may be non-returnable/non-exchangeable, unless they arrive damaged, defective, or incorrect.

Return/Exchange Process

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery.

2. Share your Order ID, clear photographs of the product, and the required unboxing video.

3. Our team will review your request.

4. Once approved, we will provide further instructions regarding the return or exchange.

Please do not send any product back without receiving confirmation from Genious Galore.

Exchange

If your exchange request is approved, the replacement product will be shipped after the returned product is received and inspected.

Exchange is subject to product availability.

If the replacement product is unavailable, we will provide an appropriate resolution depending on the circumstances.

Refunds

Refunds, where applicable, will be processed only after the returned product has been received and inspected by our team.

Approved refunds will be processed through the original payment method or another suitable method, as applicable.

Shipping charges may be non-refundable unless the return is due to an error on our part or a damaged/defective product.

Important Note About Handmade Jewellery

As many of our jewellery pieces are handcrafted, slight variations in colour, shape, texture, or finishing may occur. These small variations are a natural characteristic of handmade jewellery and are not considered defects.

We request you to carefully check the product details, photographs, size, and other information before placing your order.

Contact Us

For any return or exchange-related queries, please contact Genious Galore through the contact details provided on our website.

We are always happy to assist you and make your shopping experience with Genious Galore as smooth as possible.

Thank you for choosing Genious Galore and supporting handmade jewellery. ❤️